telus
📊 Position: Senior Program Manager – Data, Insights & Analytics
🏢 Company: TELUS Health
📍 Locations: Toronto, ON | Ottawa, ON | Vancouver, BC | Calgary, AB | Edmonton, AB (Hybrid/Remote Available)
🕒 Employment Type: Full-Time | Regular
📌 Department: Technology Solutions – Health Solutions
🌐 About TELUS Health
TELUS Health is pushing the boundaries of digital transformation in healthcare. We deliver AI-powered solutions and unified data platforms that enhance the efficiency and experience of patients, clinicians, and clients. From virtual agents to contact center insights, our mission is to make healthcare delivery smarter, faster, and more impactful—at scale.
🎯 Role Overview
We are seeking a Senior Program Manager to lead strategic initiatives within TELUS Health’s Digital Transformation team. In this role, you’ll spearhead large-scale AI-driven programs that transform contact center operations, client intake, and counseling services. The ideal candidate brings expertise in health contact center intelligence, stakeholder management, and a sharp business acumen to align technical innovation with measurable value.
💼 Key Responsibilities
📈 Program & Project Leadership
- Manage and prioritize multiple concurrent initiatives, with a strong focus on ROI and strategic alignment.
- Oversee end-to-end lifecycle of complex programs—initiate, plan, execute, monitor, and close.
- Lead cross-functional teams and maintain effective communication across all levels.
💡 Insight & Innovation
- Identify and define AI opportunities across Clinical and Contact Center operations.
- Translate data from voice and chat into actionable insights using Google Cloud AI tools.
- Use performance, financial, and satisfaction metrics to develop solutions that enhance service delivery.
🤝 Stakeholder Management
- Collaborate with internal teams across operations, data, analytics, and technology.
- Influence, negotiate, and build lasting partnerships to drive consensus and execution.
- Prepare executive-level presentations, dashboards, and program updates.
📊 Financial & Performance Oversight
- Track and optimize CAPEX and OPEX.
- Continuously monitor project performance metrics to ensure efficiency and alignment with business goals.
✅ Qualifications
Must-Haves:
- 5+ years of experience leading complex, cross-functional programs or projects.
- Proven expertise in health contact center environments and technologies.
- Proficiency in AI tools (especially within Google Cloud Platform).
- Strong record of delivering business process improvements and operational efficiencies.
- Exceptional skills in stakeholder engagement, storytelling, and executive communication.
- Demonstrated financial and business acumen with the ability to communicate business impact.
- Comfortable using data and analytics to drive decision-making and problem-solving.
- Known for clear, influential communication and collaborative leadership.
Nice-to-Haves:
- PMP and/or Agile certification.
- Experience with data offerings and architecture in GCP, AWS, or Azure.
- Familiarity with data privacy and security principles.
- Understanding of GitHub or similar source control platforms.
💰 Compensation & Benefits
- Salary Range: $97,000 – $145,000 CAD
- Performance Bonus: 15%
- Perks & Benefits Include:
- Minimum 3 weeks paid vacation
- Flexible work arrangements (hybrid/remote)
- Health & wellness benefits tailored to individual/family needs
- Company-matched pension and share purchase programs
- Community engagement & volunteer opportunities
- Career advancement and professional development programs
🚀 Why Join TELUS Health?
We’re a purpose-driven, innovation-led organization changing the healthcare landscape with digital technology. Our team thrives on solving big problems and delivering real impact, with a culture that values collaboration, curiosity, and forward-thinking. At TELUS, your work matters—to patients, to providers, and to communities across the country.
