dropbox
📊 Job Opportunity: Insights Analyst
📍 Remote – Canada (Alberta, BC, Ontario, Saskatchewan only)
🏢 Company: Dropbox
💼 Department: Business Strategy & Operations
🕘 Employment Type: Full-time | Individual Contributor
🌐 About Dropbox
Dropbox is reimagining the workplace for the digital age. With our Virtual First model, we blend remote work with deep human connection—empowering a global community of 2,000+ innovators to do bold, impactful work. At Dropbox, you own your impact and help shape the future of how millions work.
💡 About the Role
As an Insights Analyst, you’ll join the Customer Analytics team to deliver customer-centric data insights that drive business decisions across product, support, and leadership. You’ll champion metrics that elevate customer experience (CX), conduct deep-dive analytics, and craft data stories that move the needle.
This role blends technical expertise with storytelling finesse, requiring sharp analytical instincts, stakeholder management, and a relentless passion for CX improvement.
🔍 Key Responsibilities
- 🚀 Lead end-to-end KPI reporting: define metrics, maintain dashboards, drive monthly reviews.
- 🧠 Be a data thought partner: bridge business and technical teams with clear, actionable insights.
- 🔍 Conduct in-depth analytics: uncover CX opportunities across product pain points and support channels.
- 📊 Align analytics roadmap with CX & Strategy leadership to deliver high-impact data products.
- ✍️ Translate complex data into clear narratives that drive business strategy.
✅ Required Qualifications
- 5+ years in a data analytics or insights-focused role.
- Expertise in SQL and statistical techniques (e.g., regression analysis).
- Experience with data visualization tools (e.g., Tableau).
- Proficiency with data lakes (e.g., Databricks).
- Proven ability to work independently, drive projects, and engage stakeholders across levels.
- Strong communication and storytelling skills with a customer-first mindset.
- Ability to manage ambiguity and tight deadlines in a cross-functional, global environment.
🌟 Preferred Qualifications
- Bachelor’s degree or higher in Statistics, Math, Economics, CS, or a related quantitative field.
- Experience with:
- 📊 Tableau, Databricks, Snowflake
- 🐍 Python or R, Git
- 📋 Survey design and analysis
- 🌐 Web and customer experience metrics
💰 Compensation (Canada)
- Annual Range: CAD $101,600 — $137,400
- Includes base salary, bonus eligibility, and RSUs (stock grants).
- Part of a holistic rewards package with competitive benefits.
🏥 Benefits Overview
- Comprehensive medical, dental & vision insurance*
- Defined contribution retirement plan**
- Flexible PTO and statutory holidays
- Life & disability insurance
- Travel protection insurance
- Wellness, L&D, and lifestyle perks allowance
- Parental leave & fertility/adoption/surrogacy support
- Mental health benefits
*Where applicable by province.
**Benefits may vary by region and legal requirements.
📌 Additional Notes
- Dropbox is an Equal Opportunity Employer—committed to diversity, inclusion, and belonging.
- Candidates must be based in Alberta, British Columbia, Ontario, or Saskatchewan.
