Data Engineer – San Jose, Costa Rica

📊 Data Engineer

📍 San Jose, Costa Rica | Full-Time | Hybrid

🏢 About Critical Mass

Critical Mass is a leading global marketing agency dedicated to creating high-impact, data-driven campaigns for clients across multiple industries. We are committed to fostering an inclusive, diverse, and dynamic work environment where creativity and innovation thrive.

🔍 About the Role

We are looking for a skilled Data Engineer to take charge of complex multi-channel marketing campaigns and scalable data solutions. In this role, you will be responsible for campaign management, data extraction, process automation, and ensuring the efficiency and scalability of our systems. If you are passionate about data, marketing technology, and driving impactful results, we want you to join our team!

🛠️ Key Responsibilities

• Design and create customer segments using SQL for multi-channel marketing campaigns, including dynamic content and trigger-based deployments.
• Automate and optimize manual processes using SQL, Python, and other relevant tools.
• Monitor campaign deployments, troubleshoot, and resolve issues to ensure deliverability and success.
• Propose and implement data extraction solutions, writing code to interact with APIs for data downloads/uploads.
• Collaborate with the Marketing Sciences team to set up and track campaigns, and partner with development teams to productionize code.
• Manage campaign implementation, monitoring, and optimization on platforms like Adobe Campaign Classic, Salesforce Marketing Cloud, Pega, and Braze.
• Provide solutions to data issues while maintaining scalability and efficiency.
• Work closely with external stakeholders (agencies, vendors, partners, and clients) to develop and execute marketing campaigns.
• Communicate with internal teams to update on campaign results, deliverables, and program statuses.
• Assist with tagging and designing data infrastructure to enhance marketing and business analytics.
• Stay informed on industry trends and advanced analysis techniques, continually driving process improvements.

📚 What You’ll Bring

• Bachelor’s Degree.
• English proficiency (B2+/C1).
• 3-5 years of experience with SQL, Python, or API data extraction.
• 3-5 years of experience designing ETL solutions.
• Familiarity with cloud computing technologies (e.g., Salesforce, Databricks, Azure, Snowflake, AWS).
• Strong analytical skills and attention to detail in reporting.
• Experience with HTML, CSS, SSJS, and personalization in marketing campaign tools.
• Proven experience in campaign management on platforms like Salesforce Marketing Cloud, Adobe Experience Platform, Pega, or Braze (preferred).
• Excellent communication and collaboration skills across cross-functional teams.
• Strong project management and customer relationship-building skills.
• Ability to quickly learn and apply knowledge across diverse subjects.

🎁 What We Offer

• Maternity & parental leave days.
• Competitive benefits package.
• Vacation, compassionate leave, sick days, and flexible days off.
• Access to online services for families and new parents.
• End-of-year closure days (not deducted from vacation balance).
• Inclusion in our Diversity and Inclusion Board with 12 affinity groups.
• Learning & development programs.
• Enterprise-wide employee discounts.
• And much more…

🌍 Our Commitment

At Critical Mass, we value diversity and provide equal employment opportunities to all qualified applicants. We do not discriminate based on race, national origin, gender, sexual orientation, disability, or any other legally protected status. If you are an individual with a disability and need accommodation, please contact us at accommodations@criticalmass.com.