Automation Engineer III – Lisbon

⚙️ Automation Engineer III – Hybrid (Lisbon, Portugal)

Department: Enterprise Applications – CIO Organization
Employment Type: Full-Time | Hybrid
📍 Location: Lisbon (1–2 days/week in office)

🏢 About PagerDuty

PagerDuty (NYSE:PD) is a global leader in digital operations management. Our clients include over half of the Fortune 500 and nearly 70% of the Fortune 100, making us essential infrastructure for enterprises across industries. Our platform fuses AIOps, Automation, Customer Service Ops, and Incident Management—supercharged with Generative AI—to deliver resilience, scale, and operational excellence.

We’re proud to be Great Place to Work® certified, and consistently recognized by Fortune, TrustRadius, and G2 as a top-tier workplace and product leader. Join us in our mission to build a more resilient and equitable world—backed by collaboration, innovation, and flexibility.

🎯 Role Overview

We are seeking a highly skilled Automation Engineer III to join our Enterprise Applications team within the CIO organization. This role is integral to driving digital transformation and operational efficiency across core business systems—including Go-To-Market, Finance, and HR. You’ll design and deliver sophisticated automation solutions, integrate enterprise systems, and lead the charge on automation strategy and governance.

This is a hands-on engineering role with strategic impact, cross-functional collaboration, and opportunities to mentor peers on automation best practices.

🛠️ Key Responsibilities

• Design and implement complex automation workflows using RPA and integration platforms
• Build intelligent bots and scripts for business process automation
• Develop and integrate automation with enterprise systems via APIs and web services
• Create and enforce SOX-compliant deployment processes
• Establish robust testing and QA frameworks for automation solutions
• Monitor, measure, and optimize bot performance and resource efficiency
• Maintain comprehensive documentation for all automation workflows and systems
• Drive continuous improvement initiatives across automated processes
• Collaborate with cross-functional teams to identify automation opportunities
• Stay current with RPA, GenAI, and low/no-code technology trends
• Contribute to long-term automation roadmap and strategy
• Mentor junior team members on automation techniques and tools

✅ Minimum Qualifications

• Proven success in delivering enterprise-grade automation solutions
• Expertise with platforms like Workato, UiPath, Automation Anywhere, or Blue Prism
• Strong programming skills in Python, Ruby, C#, Java, or VBScript
• Solid understanding of API integrations, webhooks, and enterprise data flow
• Familiarity with process mapping, optimization, and business analysis
• Strong analytical, problem-solving, and communication skills
• High business acumen and ability to translate requirements into technical architecture

⭐ Preferred Qualifications

• Prior experience in SOX-compliant or public company environments
• Certification in major RPA/automation platforms
• Bachelor’s degree in Computer Science, Engineering, IT, or related fields
• Familiarity with Agile, DevOps, and CI/CD principles
• Background in enterprise system integration (ERP, CRM, HRIS, etc.)
• Exposure to process mining and automation analytics
• Experience with virtual agents or no-code app platforms

💼 Why Join PagerDuty?

We offer a flexible hybrid work culture that values in-person collaboration while giving you room to thrive independently. Employees in Lisbon are expected to work 1–2 days/week in-office to foster community, creativity, and culture.

🎁 Compensation & Benefits

Your total rewards package may include:

• 💰 Competitive salary and equity grants
• 📅 Generous paid vacation, wellness days & global company holidays
• 🍼 22 weeks paid parental leave (pregnant parent); 12 weeks (non-pregnant parent)
• 📈 ESPP (Employee Stock Purchase Plan)
• 🧠 Mental wellness support programs
• 💼 Retirement/pension plan options
• 💻 Flexible work schedules and hybrid setup
• ❤️ Paid volunteer time (20 hrs/year)
• 🛠️ Company-wide Hack Weeks and innovation programs

(*Eligibility varies by location and role.)

🤝 Diversity, Equity & Inclusion

At PagerDuty, we are committed to building a workforce that reflects the diversity of the global communities we serve. We are proud to be an equal opportunity employer, and we provide reasonable accommodations to candidates with disabilities throughout the hiring process.

🌍 Locations We Hire

We operate globally with offices in Lisbon, London, San Francisco, Sydney, Santiago, Atlanta, Tokyo, and Toronto.