Analyst, Power Platform & D365 (AMS)

mnp

💼 Position: Analyst, Power Platform & D365 (AMS)

📍 Location: Markham, ON (On-site) – Additional locations available
🏢 Department: Digital Solutions Practice
🕒 Employment Type: Full-Time

📄 Requisition ID: ANALY013295


🧠 About MNP Digital

Think MNP is just tax and accounting? Think again. MNP Digital is one of Canada’s most dynamic consulting arms—driving digital transformation and delivering real business outcomes. Our multidisciplinary team covers CRM/ERP, cloud, data & analytics, and more.

We don’t just solve problems—we create future-ready solutions. You’ll join a high-performance environment where innovation, mentorship, and impact collide.


🚀 The Role

We’re hiring an Analyst, Power Platform & D365 (AMS) to support application management services (AMS) across a diverse portfolio of clients. You’ll act as a trusted tech partner—diagnosing issues, managing enhancements, and enabling smoother, smarter systems for our clients. If you thrive in structured chaos and crave constant learning, this one’s for you.


🎯 Your Core Responsibilities

  • 💬 Act as a day-to-day liaison with AMS clients—fielding tickets, managing requests, and ensuring consistent communication
  • 🛠️ Handle incident management & triage via Jira, Azure DevOps, and/or ServiceNow
  • 🧪 Conduct root cause analysis, replicate reported issues, and validate fixes
  • 🔄 Collaborate on enhancements & change requests, detailing business impact and technical feasibility
  • 📑 Draft supporting documentation: use cases, system specs, data models, etc.
  • 🧬 Support off-hours code deployment validations as needed
  • 🧪 Contribute to QA/testing, training, and documentation efforts
  • 🛠️ May rotate into software development or project-based work within the DevTeam

🔍 What You Bring

Required Skills & Experience:

  • ✅ 2+ years in software support or consulting, ideally within a fast-paced AMS or digital solutions environment
  • ✅ Strong interpersonal and communication skills—client-facing confidence is a must
  • ✅ Technical foundation in software development, especially with Microsoft Dynamics 365 and/or .NET
  • ✅ Experience with business analysis, including:
    • Facilitating JAD sessions
    • Drafting workflows, use cases, and specs
    • Designing logical/data/deployment models
  • ✅ Agile & DevOps project exposure
  • ✅ Proven adaptability, analytical thinking, and ability to work under pressure

Bonus Points For:

  • 📜 Certification in Business Analysis (IT context)
  • 🧩 Microsoft Dynamics CRM configuration experience
  • 🧪 QA/testing expertise
  • 🔄 Project coordination or delivery experience

💎 What’s in It for You – MyRewards@MNP

  • 💰 Competitive base pay + performance bonuses
  • 🏝️ Generous vacation policy + 4 paid personal days
  • 🧘‍♀️ Access to mental wellness support and flexible benefits
  • 👔 “Dress For Your Day” culture + firm-wide social events
  • 📚 Ongoing learning through MNP University and professional development programs
  • 💸 4% matched pension plan + savings tools
  • 🎁 Access to exclusive perks and discounts

To apply for this job please visit recruiting.ultipro.ca.

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