Site Reliability Engineer – Brazil, Colombia, Ecuador, or Mexico

💼 Site Reliability Engineer

📍 Remote (Brazil, Colombia, Ecuador, or Mexico) | 🕒 Full-Time | 📈 Senior Level

🧩 About the Role

NinjaOne is scaling fast — and we’re looking for a Site Reliability Engineer (SRE) to join our Platform Engineering team. This role is key to enhancing automation, observability, uptime, and performance across our unified IT operations platform that supports millions of end users.

Note: English CV required. Role requires on-call participation.

🚀 Key Responsibilities

• Troubleshoot and resolve complex app and infra issues
• Participate in 24/7 on-call rotation, SCRUMs, and release planning
• Conduct Root Cause Analyses (RCA) and provide system improvement recommendations
• Leverage observability tools to drive availability and reduce incidents
• Advocate for secure, scalable, and maintainable architecture
• Develop internal tools/scripts for operational efficiency
• Maintain technical documentation and standard operating procedures
• Collaborate cross-functionally on platform performance initiatives

👤 Who You Are

• 5+ years in Site Reliability Engineering or related DevOps role
• 3+ years coding in OOP languages (Java, .NET, or C++)
• Proficient in Linux system administration and shell scripting
• Hands-on with observability tools like New Relic, DataDog, or Splunk
• Deep experience with AWS (VPC, EC2, ECS, Route53, ALB/NLB, Fargate, etc.)
• Strong grasp of IaC tools — CloudFormation (must), Terraform, Helm, Ansible; CDK is a plus
• Skilled in containers (Docker, Fargate) and orchestration (Kubernetes)
• Passionate about automation, CI/CD pipelines, and secure-by-design practices
• Effective communicator with a strong documentation mindset

🏢 Why NinjaOne?

• 🌍 Flexible remote work within LATAM (Brazil, Colombia, Ecuador, or Mexico)
• 🧠 Access to world-class learning & development
• 💵 Competitive compensation and performance rewards
• 🌱 Join a fast-growing SaaS company with an award-winning platform
• 🤝 Inclusive and collaborative culture with global teams

❗ Additional Information

• This position is not eligible for visa sponsorship
• Applicants must reside in Brazil, Colombia, Ecuador, or Mexico
• Fluent English (spoken & written) is mandatory

✅ About NinjaOne

NinjaOne is the leading automated endpoint management platform trusted by 20,000+ global customers. We simplify IT operations, reduce security risks, and boost efficiency across IT teams and MSPs — and we’re just getting started.